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First Line Protect provides innovative solutions for telehealthcare services.
Personal Careline Alarms are designed to help restore complete independence, giving you and your loved one’s peace of mind.

With 24/7 Monitoring, 2-Way Voice Features, GPS Tracking, and automatic Fall Detection Alert, you will have access to the latest in market-leading technology.

Q DO I NEED A LANDLINE?

No. First Line Protect’s personal careline alarms do not require a landline to work. We have our own network which picks up onto the strongest signal

Q DO I NEED WI-FI?

No, you do not require a Wi-Fi connection for the Personal Careline Alarm to work.

Q CAN I WEAR MY ALARM OUTSIDE?

Yes. Our Alarms will work indoors, outside and on-the-go anywhere in the UK.

Q HOW DOES FALL DETECTION WORK?

Should you ever have a fall whilst wearing our alarm, it will trigger and automatic SOS alert through to the monitoring care team. They will then contact the necessary contacts on your emergency contact list.

Q IS THERE A TRIAL PERIOD?

Yes. We offer a 30 days free trial period from the day our system arrives at your doorstep. Should you decide First Line Protect is not for you - simply return the device with a prepaid return slip.

Q HOW DO I TALK WITH SOMEONE IN AN EMERGENCY?

In case of an emergency, simply push the SOS button on your alarm and one of our professional trained staff will respond immediately, speaking with you directly through the device.

Q HOW DOES THE GPS SMARTPHONE APP WORK?

Download our online app from the app store (Android/Google) and sign up as a new user. Should you become stuck, please call us on freephone 0800 689 0426 and a member of staff will be able to help you.

Q IS THERE A CONTRACT?

No, if you sign up before August the 2nd 2019, you will have the opportunity to cancel your monthly subscription anytime. Please allow up to 30 days before cancelling the service.

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